Terms of Service

1. Acceptance and Eligibility

These Terms of Service (“Terms”) govern access to and use of services provided by LoopBrackets (PRIVATE) Ltd., doing business as We Make It Auto (“We Make It Auto,” “WMA,” “we,” “us,” or “our”).

By signing a proposal, Order Form or SOW; paying an invoice that references these Terms; purchasing Services; creating an account; opting into a specific We Make It Auto messaging program; or otherwise using the Services, you agree to the applicable provisions of these Terms.

If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization. Our professional Services are primarily offered on a business-to-business basis.

2. Services and Scope of Work

We provide services that may include AI automation systems, AI support/voice/chat agents, WhatsApp/SMS/email automation, CRM implementation and automation, workflow engineering, API integrations, Make, n8n, Zapier and HighLevel implementations, webhooks, data synchronization, custom software, dashboards, backend systems, consulting, maintenance and support.

Specific project scope, deliverables, dependencies, milestones, timelines, fees, revisions, support and acceptance requirements are governed by the applicable Statement of Work (“SOW”), proposal, Order Form or Service Agreement.

Work outside the agreed scope may require a change order, revised quotation or additional fees. Unless expressly guaranteed in a signed SOW, project timelines and business outcomes are good-faith estimates rather than guarantees.

3. Order of Precedence

If documents conflict, the following order applies unless expressly stated otherwise: (1) signed SOW or Order Form.

4. Client Responsibilities and System Access

• Provide timely, accurate requirements and business information.
• Provide authorized access to systems reasonably necessary to perform the Services.
• Maintain appropriate licenses, permissions, backups and administrator credentials.
• Review and test deliverables before production use where appropriate.
• Use the Services lawfully and comply with applicable third-party platform rules.

Client represents that it has authority to grant us access to connected CRMs, APIs, cloud platforms, messaging systems, databases, marketing systems and other tools. We will not knowingly access systems beyond the authorization provided.

5. Client Data and Sensitive Data

Client retains ownership of Client Data and grants We Make It Auto a limited, non-exclusive right to access, host, copy, transmit, transform, analyze and otherwise process Client Data only as reasonably necessary to provide the Services, comply with documented instructions, maintain security and satisfy legal obligations.

Client is responsible for the legality of Client Data, obtaining required notices and consents, establishing a valid legal basis for processing and ensuring Client has authority to provide the data.

Unless expressly authorized in an SOW and appropriate data-protection agreement, Client must not intentionally provide protected health information subject to HIPAA, full payment-card data, government identifiers, biometric identifiers, highly sensitive financial credentials, children’s data or similarly regulated information.

We Make It Auto is not a HIPAA Business Associate unless a separate Business Associate Agreement has been executed.

6. AI Services and Non-Deterministic Outputs

AI and machine-learning systems are probabilistic and may misunderstand instructions, hallucinate facts, generate inaccurate or inconsistent information, omit context, misclassify information, produce unexpected content or change behavior after model/provider updates.

We do not warrant that AI-generated information will always be accurate, complete, unbiased, current or appropriate for every purpose. Client is responsible for appropriate human review where an error could cause material consequences.

Unless expressly agreed otherwise, Client must not use our Services as the sole decision-maker for employment, credit, lending, housing, insurance, medical treatment, legal rights, government benefits or similarly high-impact decisions.

By default, We Make It Auto does not use Client Data to train public or general-purpose AI models. Client-specific fine-tuning, retrieval systems, embeddings or private knowledge bases may be created only where expressly included in the applicable SOW.

7. Third-Party Platforms and Dependencies

The Services may depend on third-party providers such as OpenAI, Anthropic, Meta/WhatsApp, Twilio, HighLevel/LeadConnector, Make, n8n, Zapier, HubSpot, Salesforce, Zoho, Pipedrive, Google, Microsoft, cloud hosts, email providers and other client-selected systems.

Third parties may change APIs, pricing, authentication, features, policies and availability; introduce rate limits; suspend accounts; or discontinue services. We Make It Auto is not responsible for interruptions or failures outside our reasonable control. Material redevelopment caused by a third-party change may require additional fees.

8. We Make It Auto SMS/MMS Program Terms

Program Name and Description

Program Name: We Make It Auto SMS Program.

The program may send recurring SMS or MMS messages concerning We Make It Auto’s AI automation, CRM integration and custom software services, including promotional offers, consultation opportunities, service information, educational content, event or webinar notices, follow-ups to inquiries and other communications described at the point of opt-in.

Voluntary Consent

You receive recurring marketing or promotional SMS/MMS only after providing the level of consent required by applicable law and the relevant messaging program. Consent to marketing text messages is voluntary and is not a condition of purchasing, requesting, or receiving We Make It Auto products or Services.

If a form offers marketing and non-marketing messaging choices, those options may be presented separately. A phone number field may be required for a business purpose while SMS marketing consent remains optional.

Message Frequency and Charges

Message frequency varies based on the program and your interactions with us. Message and data rates may apply. Your wireless carrier’s terms, messaging plan and data plan apply.

How to Opt Out

You may cancel SMS/MMS messages at any time by replying STOP to a message from the program or by using another reasonable opt-out method that we make available. After a valid opt-out request, we may send a single confirmation message confirming that you have been unsubscribed. Following confirmation, you should not receive further marketing texts from that program unless you later opt in again.

How to Get Help

Reply HELP for assistance. You may also contact [email protected] or use the contact method listed at https://wemakeitauto.com.

Rejoining

If you previously opted out and want to receive messages again, enroll again through an authorized opt-in method. Prior consent does not automatically reactivate after an opt-out.

Carriers

Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on carrier networks, device compatibility, network availability and other factors beyond our control.

Phone Number Changes

If you change, transfer or deactivate a mobile number, you should opt out or notify us before relinquishing the number. You represent that you are the subscriber or customary user of a mobile number you provide for messaging consent.

Privacy

Our use of mobile information is governed by our Privacy Policy at https://wemakeitauto.com/privacy-policy. We do not sell, rent, share or disclose mobile phone numbers, SMS opt-in information or messaging consent to third parties or affiliates for their own marketing or promotional purposes.

Program Changes

We may modify or discontinue a messaging program, change the sending number or adjust message frequency where reasonably necessary. Material changes will be handled in accordance with applicable law and any renewed consent requirements.

9. Promotional Email Terms

We may send commercial or promotional emails concerning our Services, offers, educational material, consultations, events and related business opportunities where permitted by applicable law.

Recipients may unsubscribe from marketing emails at any time using the unsubscribe mechanism included in the email or another method we provide. Marketing opt-out does not prevent transactional, security, billing, project or service communications that are necessary to administer an existing relationship or respond to a request.

For Canadian recipients, commercial electronic messages will be sent only where we have express consent, valid implied consent or another lawful basis under applicable Canadian anti-spam law, and will include required identification and unsubscribe information.

Email marketing consent and SMS marketing consent are treated as separate channel permissions unless the consent request clearly, lawfully and voluntarily covers both channels.

10. Client Use of Messaging and Marketing Automations

If Client uses our Services to send SMS, MMS, AI voice, WhatsApp, email, prerecorded messages, automated calls or other marketing communications, Client is responsible for determining and documenting the legal authority to contact each recipient.

Client is responsible for compliance with applicable laws and rules, including where relevant the U.S. Telephone Consumer Protection Act, federal/state telemarketing rules, CAN-SPAM, Canada’s Anti-Spam Legislation, privacy laws, call-recording/interception laws and carrier/platform policies.

• Obtain and retain legally sufficient consent before sending messages where consent is required.
• Keep marketing SMS consent optional, clear and separate from required purchases or mandatory policy acceptance.
• Honor STOP, unsubscribe, do-not-call and other revocation requests promptly.
• Maintain suppression lists and avoid re-enrolling opted-out recipients without a new lawful basis.
• Use accurate sender identification, subject lines and campaign descriptions.
• Do not upload purchased, scraped or third-party lead lists for promotional SMS unless Client can demonstrate legally sufficient, campaign-specific consent.

Client will indemnify We Make It Auto for third-party claims arising from Client’s unlawful or unauthorized marketing activity as described further below.

11. Prohibited Uses

Client must not use the Services to violate law; commit fraud; unlawfully impersonate another person; send unlawful spam; harass recipients; materially deceive individuals; evade platform or carrier security; bypass consent requirements; unlawfully scrape data; distribute malware; conduct unauthorized surveillance; infringe intellectual property; facilitate prohibited discrimination; or access accounts without authorization.

We may suspend Services where we reasonably believe Client activity creates a material legal, carrier, platform, security or reputational risk.

12. Fees, Billing and Subscriptions

Client will pay the fees specified in the applicable SOW, proposal, invoice, subscription plan or Order Form. Unless stated otherwise, fees are quoted in USD, applicable taxes are additional and third-party charges are Client’s responsibility.

Where a deposit is required, work may not begin until payment is received. Recurring subscriptions renew according to the billing period in the applicable Order Form/SOW and may be suspended after failed payment.

Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, unless the applicable SOW states another rate.

13. Refunds and Project Acceptance

Unless otherwise specified in writing, fees for Services already performed, completed milestones, consumed development hours, setup work, reserved resources, third-party costs and delivered custom development are non-refundable.

Subscription payments are non-refundable once the applicable billing period has begun unless otherwise required by law or expressly agreed.

Where an SOW specifies acceptance criteria, those criteria apply. Otherwise, a deliverable may be deemed accepted when Client confirms acceptance, deploys/commercially uses it, or fails to report a material non-conformity within 10 business days following delivery.

14. Intellectual Property

Client Materials and Final Deliverables

Client retains ownership of Client Data, trademarks, content, pre-existing software and other Client materials. Subject to full payment, Client will own specifically commissioned final custom deliverables identified as “Client Deliverables” in the applicable SOW.

We Make It Auto Background Technology

We Make It Auto retains ownership of pre-existing or reusable frameworks, scripts, automation components, integration utilities, connectors, libraries, templates, code generators, internal tools, workflow patterns, prompts, deployment processes, algorithms, methodologies, know-how and improvements (“Background Technology”).

Where Background Technology is embedded in a paid Client Deliverable and necessary to use it, Client receives a worldwide, perpetual, non-exclusive, royalty-free license to use that Background Technology solely as embedded in or necessary to use the applicable deliverable.

Third-Party and Open-Source Components

Third-party and open-source components remain subject to their applicable licenses and are not transferred to Client beyond the rights those licenses permit.

15. Confidentiality and Publicity

Each party will protect the other party’s non-public confidential Information using reasonable safeguards, restrict use to the business relationship and disclose it only to personnel/service providers with a legitimate need to know or where disclosure is legally required.

We will not publicly identify Client by name, logo or identifiable project details in a testimonial or case study without Client permission. Anonymized or aggregated descriptions may be used where they do not reasonably identify Client or disclose Client Confidential Information.

16. Data Protection and Security

Each party will comply with applicable privacy and data-protection laws relevant to its role. Where required, the parties may execute a DPA addressing instructions, confidentiality, security, subprocessors, international transfers, incident notification, data-subject requests and deletion.

We will maintain reasonable technical and organizational safeguards appropriate to the Services. Client remains responsible for securing its own administrator credentials, employee devices, connected accounts and systems under its control.

Unless backup/archival services are expressly included in an SOW, We Make It Auto is not Client’s long-term system of record and Client should maintain appropriate backups.

17. Service Availability, Warranties and No Outcome Guarantee

Unless a specific SLA is executed, we do not guarantee uninterrupted availability, a specific uptime percentage, zero errors, zero latency, instant failover or uninterrupted third-party availability.

We warrant that professional Services will be performed in a commercially reasonable and professional manner consistent with the applicable SOW. Except for express warranties in an SOW, the Services and third-party components are provided “as is” and “as available” to the maximum extent permitted by law.

We do not guarantee revenue increases, lead volume, conversion rates, sales, cost savings, appointment volume, advertising performance, messaging deliverability, carrier approval or other business outcomes. Projections and ROI estimates are estimates, not guarantees.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF WE MAKE IT AUTO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS OR ANY SOW WILL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CLIENT TO WE MAKE IT AUTO FOR THE AFFECTED SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE MAKE IT AUTO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL OR ANTICIPATED SAVINGS; LOSS/CORRUPTION OF DATA; BUSINESS INTERRUPTION; OR THIRD-PARTY PLATFORM/CARRIER FAILURES, EVEN IF ADVISED OF THE POSSIBILITY.

Nothing in these Terms limits liability that cannot legally be excluded or limited.

19. Client Indemnification

Client will defend, indemnify and hold harmless We Make It Auto and its affiliates, officers, employees, contractors and agents from third-party claims, damages, penalties, losses, liabilities and reasonable legal costs arising from Client Data; Client’s unlawful use of the Services; lack of legally required consent; unauthorized messaging/calling; unlawful recording; Client-provided infringing content; violation of carrier/platform rules; fraudulent or deceptive automation; violation of law; or Client’s material breach of these Terms.

This obligation does not apply to the extent a claim is directly caused by We Make It Auto’s willful misconduct or other liability that cannot legally be excluded.

20. Suspension and Termination

We may suspend Services for overdue payment, material security risk, unlawful activity, misuse, carrier/platform violations, material breach, threats to system integrity or legal requirements. Where reasonably practicable, we will provide notice and an opportunity to cure; immediate suspension may occur where delay creates material risk.

Either party may terminate an SOW for material breach not cured within 15 days after written notice, unless another cure period applies. Where an SOW permits termination for convenience, either party may terminate ongoing Services on 30 days’ written notice.

Following termination, Client must pay accrued fees and export required data. Unless the DPA/SOW states otherwise, Client Data remaining under our control may be deleted approximately 90 days after termination, with backup copies expiring through normal backup cycles.

21. Force Majeure and Export Controls

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, civil unrest, government action, widespread Internet/cloud/telecommunications outages, epidemics or cyberattacks not caused by the affected party’s material failure to maintain reasonable safeguards.

Client will not use or provide the Services in violation of applicable sanctions, export-control laws, trade restrictions or embargoes.

22. Governing Law and Dispute Resolution

These Terms and each SOW will be governed by the laws of [Insert Governing Jurisdiction], without regard to conflict-of-law principles. The selected jurisdiction should match or be appropriately connected to the legal entity entering into the Agreement.

Before arbitration or litigation, a party must provide written notice of the dispute and authorized representatives will attempt good-faith resolution for at least 30 days.

If unresolved, disputes will, to the maximum extent permitted by law, be resolved by binding arbitration administered by LoopBrackets (PRIVATE) Ltd under its applicable commercial/international rules, before one arbitrator, in Lahore, Pakistan, in English. Courts in Lahore, Pakistan may enforce an award or grant permitted interim relief.

To the maximum extent permitted by law, each party waives trial by jury and participation in class, collective, consolidated or representative proceedings.

23. General Terms

We Make It Auto is an independent contractor. Neither party creates a partnership, joint venture, employment or fiduciary relationship by entering into these Terms.

Client may not assign an Agreement without our prior written consent except in connection with a bona fide merger/acquisition or sale of substantially all relevant assets where the successor assumes the Agreement. We may assign an Agreement in connection with restructuring, financing, merger, acquisition or sale of our business.

Failure to enforce a provision is not a waiver. If a provision is invalid, it will be modified to the minimum extent necessary where permitted and the remainder will continue in effect. These Terms, applicable SOWs, Order Forms, DPAs and incorporated policies constitute the entire agreement on their subject matter.

Provisions that by their nature should survive termination including payment, confidentiality, intellectual property, disclaimers, liability limitations, indemnity, dispute resolution and accrued rights will survive.

24. Changes to These Terms

We may update these website Terms periodically. Material changes will apply prospectively unless otherwise agreed or legally permitted. If a change materially alters an SMS/MMS program in a way that requires renewed notice or consent under applicable law or carrier rules, we will handle the change accordingly.

Contact Information

LoopBrackets (PRIVATE) Ltd., doing business as We Make It Auto

Website: https://wemakeitauto.com

Registered Address: Office no 311, 3rd floor, Al Qadir Heights, New Garden Town, Lahore, Pakistan

Legal Email: [email protected]

Support Email: [email protected]

Privacy Email: [email protected]